The best way to reach us is through our Contact Us page. We are an e-commerce boutique and email is the most efficient way to reach us! When emailing us, please include your name, email address and order number (if applicable) so that we can respond to questions as quickly as possible. We strongly recommend reading our FAQ, terms & conditions page as most questions can be answered on these pages.
Our current production time is 5 - 10 business days (as of 05-19-2016). Shipping time is in addition to this. Please note that during holidays, orders can exceed our standard production time. Our normal shipping method is USPS Priority Mail which generally arrives in 2 - 3 business days. On occasion, some orders ship via UPS or Fedex.
We cannot guarantee when an order will arrive. Even if a special delivery date is requested, we cannot guarantee any arrival date, although we will always do our best to try and accommodate this request. Consider any shipping or transit time offered to you by Boutique Me as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Our shipping charges are structured appropriately for each product. Some products must ship from the manufacturer to our studio and in turn we then ship it out to the customer. For this reason, each product has a shipping charge that best fits the overall shipping method of that product. We only offer shipping within the United States.
SHIPPING Insurance is available for ALL orders. Shipping insurance can be added at checkout for any order made at Boutique Me and is the sole responsibility of the customer. This insurance only covers lost packages that the postal service shows were NOT delivered and any damage that is incurred during shipping. Shipping insurance claims for damage must be emailed to us within 3 days from delivery. Packages are not deemed "lost" until 15 business days after the ship date from our studio. If a package shows successfully delivered by USPS tracking information, shipping insurance will NOT cover your package and a new retail order will need to be placed if a replacement is needed. Boutique Me is not responsible for packages that show successfully delivered by USPS but the customer is unable to locate.
All Sales are final for personalized products. Orders for personalized products cannot be changed, cancelled, exchanged or refunded after the order has been submitted and payment received.
All of our products include a 30 day warranty from the date the order ships. This warranty covers manufacturing defects as deemed defective by the manufacturer, or design errors made by the manufacturer. An RMA must be submitted and approved by Boutique Me, Inc. before a product can or will be exchanged. Do not return any products to us without an RMA approval first as they will not be accepted or returned to the customer. Any approved RMA will only be offered a replacement of the same product originally ordered. Refunds are not offered under any circumstance for custom-made-to-order products.
To complete a RMA claim on an in-warranty product, please login to YOUR ACCOUNT. Locate the order in question and click the "View Details" link beside the order. From there, you will be able to complete an RMA request for exchanging a defective product. The claim must be submitted within 30 days from the date the order shipped from our studio. Once we receive the RMA, we will review it & respond once the RMA has been reviewed to let the customer know if it is accepted or declined. Do not return any products until the RMA has been approved by our staff. If an exchange is approved, the exchange can only be made for the exact product ordered, we cannot alter the replacement in any way.
Otherwise, we do not accept any returns or exchanges as all products are personalized as ordered. Regardless of the personalization, all names, monograms, straight initials, custom text should be entered in the order it is to appear on the product, please see the section titled "Personalization" for further details. Refunds will not be given on personalized products.
WE HAVE A STRICT NO REFUND POLICY FOR ALL ORDERS. If any situation ever warrants a credit or refund, we will credit the customers account only for use in our store on any future order.
The actual color of products may differ from the color displayed on your monitor or other marketing materials due to the printing process of each product. For the same reason, some product colors may also differ from product to product. Colors can set into certain surfaces differently & thus appear differently from product to product and from product to computer screen. Please keep this in mind when ordering our products. We will not offer any replacements for color variations.
Due to the design printing process of our personalized phone cases, it is normal for the design to fade in color on the edge of the surface or as it curves around the edge of the case. This is normal and not an error in design. We will not replace any cases for this claim. ^ Top
We do not glue glitter to any of our products. All of our designs, including any that say "sparkle", "glitter" or a similar word, are all printed digital designs. ^ Top
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number as is on file with your bank or credit card company. Incorrect information will cause a delay in processing your order. Payment is due at the time the order is submitted as all products are custom made to order.
We also accept Paypal payments for your convenience.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available. You will only be charged for shipping at the rate quoted to you on your purchase receipt. Some products ship from different warehouses & will ship separately as they are made available. ^ Top
Boutique Me shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. ^ Top
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Boutique Me, Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. ^ Top
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Boutique Me reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. ^ Top
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions