Free Shipping on Orders Over $125
HOLIDAY SALE: Take 10% off your purchase with code HOLIDAY16. Check our holiday order deadlines for Christmas delivery.

FAQ, Terms and Conditions

How can I contact Boutique Me?

The best way to reach us is through our Contact Us page. We are an e-commerce boutique and email is the most efficient way to reach us! When emailing us, please include your name, email address and order number (if applicable) so that we can respond to questions as quickly as possible. We strongly recommend reading our FAQ, terms & conditions page as most questions can be answered on these pages.


If you are trying to reach us to track your order, you may do so anytime online by logging into your account. This will enable you to view the status of your order and/or the tracking number if it has already shipped.

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Production & Shipping Policy

Our current production time is 5 - 10 business days (as of 05-19-2016).  Shipping time is in addition to this. Please note that during holidays, orders can exceed our standard production time. Our normal shipping method is USPS Priority Mail which generally arrives in 2 - 3 business days. On occasion, some orders ship via UPS or Fedex.

 
We now offer USPS Priority Mail Express™ Shipping if you need your order faster.
Purchasing Priority Mail Express does NOT expedite the production of your custom gifts.
 
USPS Priority Mail Express™ 
Although not guaranteed, shipping via USPS Priority Mail Express™ is typically a one (1) business day delivery.  This overnight shipping is not guaranteed by us or USPS but is usually delivered in (1) business day.  By selecting USPS Priority Mail Express™ instead of USPS Priority Mail™ at checkout, you are purchasing the fastest delivery service offered by USPS.
Purchasing Priority Mail Express does NOT expedite the production of your custom gifts.
 
Our standard production time is only an estimate & during certain peak seasons & holidays production can exceed this standard time frame.  Additionally, on occasion some orders just take longer due to circumstances beyond our control. We assure you, our customized products are worth the wait though!  As soon as your product is designed & produced, we will ship it to the address provided when the order was placed. Once your order has shipped, you will receive an automated shipping notice via email with tracking information (when available).

We also work with other companies to produce certain products and cannot guarantee a "ship by date" or delivery date.  We know you are very anxiously awaiting the arrival of your new personalized products from Boutique Me, and we assure you --- we can't wait for you to receive them & spread the love of our products, but we think you will be very pleased once they arrive. Shipping or other refunds will not be given for orders that do not arrive by a certain date as requested by the customer.

We cannot guarantee when an order will arrive. Even if a special delivery date is requested, we cannot guarantee any arrival date, although we will always do our best to try and accommodate this request.  Consider any shipping or transit time offered to you by Boutique Me as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 

Our shipping charges are structured appropriately for each product.  Some products must ship from the manufacturer to our studio and in turn we then ship it out to the customer. For this reason, each product has a shipping charge that best fits the overall shipping method of that product.  We only offer shipping within the United States.

SHIPPING Insurance is available for ALL orders.  Shipping insurance can be added at checkout for any order made at Boutique Me and is the sole responsibility of the customer.  This insurance only covers lost packages that the postal service shows were NOT delivered and any damage that is incurred during shipping.  Shipping insurance claims for damage must be emailed to us within 3 days from delivery.  Packages are not deemed "lost" until 15 business days after the ship date from our studio.  If a package shows successfully delivered by USPS tracking information, shipping insurance will NOT cover your package and a new retail order will need to be placed if a replacement is needed.  Boutique Me is not responsible for packages that show successfully delivered by USPS but the customer is unable to locate.

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What is your warranty & exchange policy?

All Sales are final for personalized products. Orders for personalized products cannot be changed, cancelled, exchanged or refunded after the order has been submitted and payment received.

All of our products include a 30 day warranty from the date the order ships.  This warranty covers manufacturing defects as deemed defective by the manufacturer, or design errors made by the manufacturer.  An RMA must be submitted and approved by Boutique Me, Inc. before a product can or will be exchanged.  Do not return any products to us without an RMA approval first as they will not be accepted or returned to the customer. Any approved RMA will only be offered a replacement of the same product originally ordered.  Refunds are not offered under any circumstance for custom-made-to-order products.

To complete a RMA claim on an in-warranty product, please login to YOUR ACCOUNT. Locate the order in question and click the "View Details" link beside the order.  From there, you will be able to complete an RMA request for exchanging a defective product. The claim must be submitted within 30 days from the date the order shipped from our studio.  Once we receive the RMA, we will review it & respond once the RMA has been reviewed to let the customer know if it is accepted or declined.  Do not return any products until the RMA has been approved by our staff. If an exchange is approved, the exchange can only be made for the exact product ordered, we cannot alter the replacement in any way.

Otherwise, we do not accept any returns or exchanges as all products are personalized as ordered.  Regardless of the personalization, all names, monograms, straight initials, custom text should be entered in the order it is to appear on the product, please see the section titled "Personalization" for further details. Refunds will not be given on personalized products.

WE HAVE A STRICT NO REFUND POLICY FOR ALL ORDERS.  If any situation ever warrants a credit or refund, we will credit the customers account only for use in our store on any future order.

 
OTTERBOX CASES - Otterbox does not extend their (1) year limited warranty to any personalized or customized cases.  However, our (30) day warranty does cover Otterbox cases.
 
LIFEPROOF CASES - LifeProof DOES extend their (1) year limited warranty to our personalized cases!  If your new personalized LifeProof case fails the water test or you feel it is otherwise defective at any time within (1) year of purchase, Please review the LifeProof warranty information at this link: http://www.lifeproof.com/policies-and-warranties.  You can contact LifeProof to file a warranty claim via email only at: support@lifeproof.com.  We will repersonalize any cases covered by LifeProof's warranty at no additional charge.
 
LifeProof®, Otterbox® and Boutique Me warranties do not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the case.  No exceptions.

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Holiday Schedule 2016

Boutique Me, Inc. 2016 Holiday Schedule
We will be closed the following dates in observance of holidays or other scheduled events.  Schedule is subject to change without prior notice.  Dates that we are closed will not be included in production time.
 
 
New Years Day
January 1 - January 3
 
Good Friday
March 25
 
Memorial Day
May 30
 
Independence Day
July 1 - July 4
 
Labor Day
September 5

Thanksgiving
November 24 - November 27

Christmas
December 19 - December 31
 
 
 
 

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Why does the color on my actual product not look the same as it does on the web?

The actual color of products may differ from the color displayed on your monitor or other marketing materials due to the printing process of each product. For the same reason, some product colors may also differ from product to product. Colors can set into certain surfaces differently & thus appear differently from product to product and from product to computer screen. Please keep this in mind when ordering our products. We will not offer any replacements for color variations.

Due to the design printing process of our personalized phone cases, it is normal for the design to fade in color on the edge of the surface or as it curves around the edge of the case. This is normal and not an error in design. We will not replace any cases for this claim. ^ Top


Do you offer your products at wholesale?

Boutique Me custom products are available for Wholesale & Dropship with no cost to get started. COMPLETE OUR WHOLESALE APPLICATION
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Do your products have actual glitter on them?

We do not glue glitter to any of our products. All of our designs, including any that say "sparkle", "glitter" or a similar word, are all printed digital designs. ^ Top


Payments

We accept the following credit cards: Visa, MasterCard,  American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number as is on file with your bank or credit card company. Incorrect information will cause a delay in processing your order. Payment is due at the time the order is submitted as all products are custom made to order. 

We also accept Paypal payments for your convenience.
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I didn't receive a product that I ordered in my package, what happened?

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available. You will only be charged for shipping at the rate quoted to you on your purchase receipt. Some products ship from different warehouses & will ship separately as they are made available. ^ Top


Taxes

Boutique Me shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. ^ Top


Trademark & Copyright Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Boutique Me, Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. ^ Top


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Boutique Me reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. ^ Top


Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
 
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Boutique Me, Inc.
600 Grand Boulevard
Suite 207
Sandestin FL 32550

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